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    How to deal with an angry type a personality: customer service training

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    автор | дата 04.05.2015
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    http://www.doncrawley.com It's always challenging to deal with angry customers and end users. It's especially challenging when they have a Type-A personality. In this customer service training tutorial, you'll learn how to deal with difficult customers, how to deal with angry customers, and especially how to deal with a difficult customer who has a Type-A personality.
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